Fraud Protection
What is fraud protection?
FluxStore includes built in fraud detection that flags suspicious orders before they’re processed. When enabled, each order is scored based on a number of signals. If the score exceeds your configured threshold, the order is blocked and the customer sees your custom fraud message.
This helps you catch fraudulent purchases (typically from stolen cards) before they result in chargebacks.
Enabling fraud protection
Go to Dashboard > Store Settings > Checkout and turn on Enable Fraud Protection. Then choose a protection level.
| Setting | Default | Description |
|---|---|---|
| Enable Fraud Protection | Off | Turn on automated fraud detection |
| Protection Level | Medium | How aggressively to flag orders |
| Fraud Message | Message shown to the customer when their order is blocked |
Protection levels
| Level | Behaviour |
|---|---|
| None | No fraud checks are performed |
| Low | Only flags the most obviously suspicious orders. Very few false positives |
| Medium | Good balance between catching fraud and letting legitimate orders through. This is the recommended starting point |
| High | Aggressive filtering. Will catch more fraud but may also block legitimate customers, especially those using VPNs, shared IPs, or public wifi |
High may block legitimate orders from customers using VPNs or shared networks like schools and internet cafes. Start with Medium and only increase if you’re seeing a lot of fraud.
How it works
When a customer submits an order, FluxStore checks a combination of signals including IP reputation, payment method risk, and order patterns. The exact checks depend on the protection level you’ve chosen.
Orders that pass the check are processed normally. Orders that fail are blocked and the customer sees your configured fraud message. Blocked orders are not created or shown in your dashboard since the order never goes through.
Tips for getting the most out of fraud protection
- Start with Medium. It catches most fraud without many false positives. You can always increase later.
- Set a clear fraud message. Something like “Your order could not be processed. Please contact support if you believe this is an error.” This gives legitimate customers a way to reach you.
- Combine with chargeback auto ban. Fraud protection catches problems before they happen. Chargeback auto ban handles the ones that slip through.
- Watch for customer complaints. Since blocked orders don’t appear in your dashboard, the main way you’ll know about false positives is if a legitimate customer contacts you saying they couldn’t complete their purchase. If this happens often, consider lowering the level.
FAQ
Will fraud protection slow down checkout? No. The checks happen instantly and don’t add any noticeable delay to the checkout process.
Can I see blocked orders? No. Blocked orders are not created in your system, so they won’t appear in your dashboard. This is by design to keep your order list clean. If a legitimate customer is blocked, they’ll need to contact you directly.
Does this replace Stripe or PayPal’s fraud tools? No. FluxStore’s fraud protection runs alongside whatever fraud checks your payment provider performs. Think of it as an extra layer.
What if I’m getting zero fraud? If you’ve never had a fraudulent order, you might not need fraud protection enabled at all. You can always turn it on later if problems start.