FluxStore sends transactional emails to your customers automatically: order confirmations, delivery notifications, gift card codes, and more. By default, these are sent from a shared FluxStore sender. If you want emails to come from your own domain for better branding and deliverability, you can connect your own SMTP server.
Email settings are under Dashboard > Store Settings > Email.
Default email
With no configuration, FluxStore sends emails on your behalf. This works out of the box and is fine for most stores.
Custom SMTP
If you want emails to come from your own domain (e.g. [email protected]), configure your own mail server.
| Setting | Description |
|---|---|
| Use Own Mail Server | Switch from the default FluxStore sender to your own SMTP server |
| SMTP Host | Server hostname (e.g. smtp.gmail.com, smtp.mailgun.org) |
| SMTP Port | Port number. Use 587 for TLS or 465 for SSL |
| Use SSL | Enable SSL/TLS encryption for the connection |
| Username | Your SMTP authentication username |
| Password | Your SMTP authentication password |
Sender details
| Setting | Description |
|---|---|
| From Email | The “From” address customers see (e.g. [email protected]) |
| From Name | The sender name (e.g. Cosmic Network) |
| Reply To | Where replies go when a customer replies to an email |
| Enable Emails | Turn all outgoing emails on or off for the store |
If you use a custom From Email on your own domain, make sure your DNS has the correct SPF and DKIM records for your SMTP provider. Without these, your emails are likely to end up in spam.
After saving SMTP settings, click Send Test Email to verify the connection. If the test email doesn’t arrive, check the credentials, your spam folder, and that your SMTP provider allows external connections from FluxStore’s IP range.
Emails over a broken SMTP configuration fail silently — the customer just doesn’t get the email and you only find out from a support ticket. Always send a test email after changing SMTP settings.
Email logs
Every email sent for an order is logged. Open Dashboard > Orders, click an order, and scroll to the Emails section to see what was sent, when, and to which address. You can also resend any email from there if the customer says they didn’t receive it.
Editing the email templates themselves (changing the subject, layout, copy) requires a Pro plan. See Plans and Pricing.