Upsells

Upsells are package suggestions FluxStore shows in the cart after a customer adds something. A good upsell lifts your average order value without any extra marketing work: the customer already has their wallet out, so the right “you might also like” or “upgrade for $5 more” lands at the moment they’re most likely to say yes.

The two upsell modes

Every package you configure for upselling uses one of two modes, and the mode you pick changes how FluxStore frames the suggestion to the customer.

Cross-sell

“You might also like.” Use this for related but separate products: a cosmetic pack alongside a rank, a key bundle alongside a crate, an XP booster alongside a kit. The customer keeps the original item and adds the upsell on top.

Upgrade

“Consider VIP+ for $5 more.” Use this when the upsell is a higher tier of the same thing. Pair it with tiered packages so the customer only pays the price difference when they upgrade, instead of being charged twice.

Configuring upsells on a package

Open any package from Products in your dashboard and scroll to the Upselling section.

1. Upsell Type. Pick Cross-sell or Upgrade.
2. Upsell Packages. Click Select packages to recommend and tick the packages you want suggested when this one is in the cart. You can pick more than one.
3. Save the package.

That’s the whole setup. The suggestions are stored on the source package, so the rule is “if package A is in the cart, recommend packages X, Y, Z.” Customers won’t see upsells you’ve marked inactive, that they’ve already got in their cart, or that they’ve hit the purchase limit on.

What the customer sees

On the checkout page, below the cart total, FluxStore renders a panel listing the recommended packages with their name, image, and price. Each one has an Add button. Clicking it drops the package into the cart instantly. If the package needs a server pick (because you’ve enabled Allow users to select server on it), the customer gets the same server-selection modal they’d see on the storefront.

Upsells refresh whenever the cart changes, so adding one can surface a new round of suggestions from the package the customer just added.

Tips

• Don’t crowd the cart. Three suggestions is plenty. If every package recommends five upsells, the list gets long and customers tune it out.
• Keep cross-sells cheap relative to the cart. A $2 booster alongside a $15 rank is an easy yes. A $20 cosmetic alongside a $15 rank is a second decision, and second decisions usually mean “not today.”
• Pair Upgrade with tiered packages. Without Is tiered on the upsell target, the customer pays full price for the upgrade tier on top of what they’ve already got. With it, they pay the difference and get the higher tier cleanly.
• Don’t recommend the same package back and forth. If VIP recommends VIP+ as an upgrade, don’t have VIP+ recommend VIP. Pick one direction.
• Review your upsells when you launch a new package. A new release is a natural cross-sell target for your bestseller. Add it once and the suggestion stays live forever.

What it isn’t

Upsells are suggestions, not discounts. There’s no special price, no “buy two get one” logic, and no automatic basket changes. The customer adds the upsell at its regular price, same as if they’d found it on the storefront. If you want to actually discount packages, use Sales & Promotions for automatic price cuts or Coupons for codes customers enter.

The one exception is when an upsell is configured as an Upgrade and its target is a tiered package. Then the price the customer sees is the tier difference, because that’s how tiered pricing works everywhere on your store, not because upsells discount anything themselves.

Next steps

• Packages and especially Tiered upgrades to make Upgrade upsells charge the difference
• Sales & Promotions for automatic discounts (the discount tool upsells aren’t)
• Checkout for the rest of what the customer sees at checkout